Lead Digital Work Processes

Name

Strength

Weakness

Oliver

He is able to communicate effectively with other team members.

He cannot be able to mange day to day activities by using digital technology tools.

George

George is able to understand core languages that most web and programming development positions.

On the other hand, they cannot be capable to teach someone else how to comprehend these languages.

Jack

Jack had digital business analysis skills, that helps company to make the suitable choices by providing an objective mind set and apply range of assure analysis techniques.

On the other side, Jack is unable to represent work via using digital tools as they had lack of presentation skills.

Harry

He able to visualize complex data to help firm make important business decision.

Lack of digital business analysis skills, makes negative effect on Harry work performance.

Jacob

He is able to interact with other people in effective manner because of carying interaction skills.

Jacob is not able to understand  the core languages of most effective digital programmes.

Thomas

Presentation skills helps, thomas to represent their work while working in a team.

He cannot be able to make effective communication, due to lack of communication skills.

Noah

Noah have creativity skills, which gives them an opportunity to try out new ideas of thinking as well as problem solving in context to business objective.

Lack of presentation skills is one of the weakness that Noah have.

Zachary

While developing new software, Zachary is able to contribute effectively as they have digital product man management skill.

He get frustrated while developing new systems.

Theodore

He is familiar with social media marketing tools and able to used at workplace.

He cannot be able to take decision, regarding digital technology implementation.

David

Team work skills allow David to get better solutions of any issues with positive outcomes.

David is not familiar with digital technologies and tools that impact on current work practices within company.

Objectives

Strategies for integrating with business and operational objectives

Woolworth is facing problems while using social media platforms. The objective of company is to overcome this issue and sustain business for longer within retail sector,  Australia.

Different types of strategies available that organization will use to overcome problems. For example, training and coaching session is one of the best way to enhance workers skills and make them able to solve problems related to digital technologies. Along with this, firm can comply with suitable procedures and policies when they use social media sites for different commercial purpose.

Activity, including description, rationale and relevant policy

Time frame

Resources

Responsible

Activity-1- Facebook, Twitter, You Tube and Snap chat are the different social media platforms, that firms are used to share information related to business operations and other things. Here, plan is created for Woolworth organization facing issues while using social media platforms for making effective communication within team members. Training session is the first activity conducted by senior in company to trained its staff for using social media sites or platform effectively to communicate with each other. It is one of the best way to solve above problem and gain the objective of business in systematic manner. It helps to increase the abilities of existing as well as new workers to adopt new digital technologies & methods, which they can use to communicate and share information via digital tools effectively.

15 days to complete this activity

Professional and experienced people. 

Training team is accountable for creating plan and implement at workplace to trained their workers.

Activity-2, Woolworth must implement Zoho Cliq system, it helps through give extra features instead of other systems to meet the needs of business (Hibler and et.al., 2017). It permits employees and employer in company to have direct messaging and chat with each other, or with several members in chat channel or room. Previous software in company was limited to conventional sharing can chat, with this system management of organization is able to conduct video conference from different location of business effectively. Zoho Cliq features lets firm isolate posts from entire channel and convert it into direct private conversation for further message with specific person or member. With this system, workers are able to share files and essential documents without any data breach issues. With Zoho' intelligent assistant, company can schedule events and conduct meetings with ease. This system send people automated events notifications and scheduling reminders, so workers does not miss a meeting or specific event. It caters multiple chat view options where people can keep different chat tabs open at one, they cannot switch between chat tabs as workers work.

15 Days

• Highly skilled and knowledgeable workers.
• Funds

IT team is accountable to implement new systems.

Activity-3 implementation of Slack, it is another systems that Woolworth company must used to solve their issues and achieve business objective (Lam,  2019. It is chat room, designed to replace email as primary approach of communication and data sharing. Workplaces of Slack system permits people to organize and mange communication in effective manner by using channels for team discussion and also allows for private conversation to share info, data and files in one place.

15 days

IT department is responsible to implement new systems within company.

Description- Slack features integrates with host of other applications so workers can managed their entire work flow through one platform. There are few key features of Slack's (Johnson, 2018). It allows company, workers and other people to create dedicated and private workspace complete with custom URL. With this system, management simply sing up procedure which make them able to invite their team to join and begin getting work done in effective manner. Slack messaging is grouped into direct message and channels to organize conversation and replace communications that scattered across text content, emails or in individual meetings. Along with this, system have some attractive feature that allow people to create private channels to helps break down wide group into their relevant working team or restrict sensitive conversation to relevant team members.

Integration with third party services is the most effective and essential features of Slack, that permits company to use some of their favourite applications right within this program, so firm do not have to keep switching tabs, consider where that shared link went to. Google Drive, Zendesk, Github, Heroku, Zapier and Dropbox are major integrations of Slack system that is quite beneficial for Woolworth company and its staff.

Zoho cliq key features are, direct private chat facility, file sharing, notification apps, mobile device channel creations and Video call (Levytska, 2017). It is known as cloud based interactive and collaborative platform that permits group to make audio and video call, share files and chat. It helps to overcome issues faced by company while using social media tools for communication. This system has a plethora of features to help marketing, IT, software and operational teams. It also helps workers generate team and secure chat on channels for managing different types of topics, interactions and projects without dealing with long messaging and email threads.

Rational- the purpose of implementing system at work place is to enhance communication activities between  workers and improve their performance as well (Lin and et.al., 2017).

Relevant policy- to overcome issues company must comply with social media policy, it caters guidelines for staff use of social media platforms which will be broadly comprehended for intent of this policy to consist wikis, message, chat rooms, blogs, online forums, electronic news letters and other services that allow people to share info and essential data with other in contemporaneous manner. Furthermore, to protect intellectual property company will use trade marks as often it connects them with level of quality on which firm build reputation. Trademark protects at lasts for 10 years after business registration and renewed in perpetuity.

Objectives

How measured

When measures/by whom

The objective of Woolworth management is to assure having strong and skilled people at workplace.

By using Benchmarking indicator, the objective of organization is measured effectively. It is used to measure performance of people using specific indicator resulting in metric of practices that is then compared to others. While a benchmark has a firm comparing their operations, procedure and products with other entities.

After training and coaching session in company, management and human resource department measure the effectiveness of team at workplace.

The another objective of company is to measure the effectiveness of Zoho and Slack system at workplace used to communicate.

Self evaluation is the best way to measured key benefits of implemented systems.

Measured at workplace after system implementation, measured by human resource management.

The third objective of firm is to assure procedures and policies had implemented for use of digital media by workers.

By identifying work practices of staff, it is easy to measure that social media policies is implemented and follow by people at workplace while using social media tools.

Team leader measure the practice of team at work area.

Review Date:

Symbol

Level

Cannot perform the task

Familiar with elements of the job

Can perform with help

Can perform solo

Can teach/coach others to perform

Process

Name

Communication skills 

Critical thinking

Presentation skills

digital business analysis skills

Team work skills

digital product man management skill

visualize complex data

interaction skills

creativity skills,

Oliver

George

Jack

Harry

Jacob

Thomas

Noah

Zachary

Theodore

David