Understanding Operations, Logistics and Supply Chain Management

It is very important for an organisation to adopt various techniques and tools in order to avoid adverse situations or problems that impact their performance. In the current scenario, several issues are faced by hospital that creates problems for them to attain their set goals and objectives. The respective hospital requires improvement in various areas in order to provide high quality treatment to their service users in a positive and effective manner (Cameron and et. al., 2014). As per the rating is given by Care Quality Commission (CQC), the areas which they found for improvement are services for young & children people as well as urgent & emergency services. The critical care, surgery and maternity, outpatients and diagnostic imaging rated as good and end of life care as outstanding. With the areas of improvement, it will be able to provide high quality Geology Topics of services to people and patients. The Report is provided by Sandwell and West Birmingham Hospital NHS trust to City Hospital in order to do an inspection for improvements in a particular area. Respective hospital provides medical care services and treatments to a large number of specialties such as gastroenterology, cardiology, respiratory, elderly medicine and others. Therefore, the inspection was performed without providing notice to City Hospital in order to check their actual condition in terms of providing treatment and health care services to patients. They recommend that City hospital needs to implement operation, logistics and supply chain management theories in order to improve services of young & children as well as urgent & emergency along with their critical analytic discussion with examples.

In order to improve services for children and young people, managing quality approaches is used with the help of total quality management theory. City Hospital has received a review in the context of managing quality where Total Quality Management (TQM) is defined as a structured approach in order to manage overall practices of firm in an effective and efficient manner (WHAT IS TOTAL QUALITY MANAGEMENT (TQM)? 2019). The main focus of the respective theory is to improve quality of organization in terms of their services through possible solutions on continuous basis of internal practices. It is a long term success approach that used to provide customer satisfaction through improvement in goods, culture, services. TQM uses data, communication, strategy in order to integrate the discipline of quality into activities and culture of enterprise. Here, City Hospital needs to improve their services that they provide to young and children by using TQM theory or approach. There are eight principles which should be followed by respective hospital for improving themselves in an effective and efficient manner.

The first principle of TQM is customer-focused which means to determine the level of quality in terms of providing training to employees, upgrading system and so on (Turner and et. al., 2013). Customers are regarded as the ultimate judge in order to determine whether goods and services possess high quality or not. In order to make final products, all resources, employees and other materials requires to combined together to bring positive outcome. It is very important for a business to use TQM approach for providing high-level satisfaction to its customers. For example, a customer of City Hospital has faced problems regarding high-quality treatment so with the adoption of a customer-centric approach, quality services have to be improved for providing them desired services effectively.

 Second principle of TQM is employee involvement which means participation of working force for achievement of common goals (Principles of Total Quality Management (TQM), 2013). For this organisation requires to provide training to employees in order to enhance their performance. High performance work system combine continuous improvement efforts having normal operations and activities of business. Forming of self-managed work team is helps in improving employee involvement in organisation. For example, if City Hospital include their employees in decision making then they can feel free to discuss particular issues and its solution as well. It is possible by adopting employee involvement approach in respective organisation to provide high quality services to patients in positive manner.

Third principle of TQM is process-centred which focuses on process thinking. Here, the process is defined as a stage or steps which take inputs in order to transform them into outputs that are delivered to customers (Copacino, 2019). In this approach, a process that needs to be carried out is defined and measuring performance on a continuous basis to detect unexpected variation. For instance, as City Hospital requires to do improvement in young and children services therefore they have to adopt process principles. Through this the can identify disease or issues faced by service users, analysing each report and providing them high-quality treatment and recover them.  

Fourth principle of Total Quality Management is an Integrated System that means to combine all functional and operational activities of organization in an effective and efficient manner. This contains several departments having functional purposes and interconnection with the horizontal process of business. It is important to have a proper understanding of quality objectives, processes, standards and so on. For working in an organization, there should be a good work culture that aims to achieve customer expectations by providing them excellence services. This also helps in gaining a competitive edge of business in  best geology research topics an effective and efficient manner. City Hospital has to adopt an integrated system principle for various departments such as emergency, Neurology, Cardiology, Intensive Care Unit and so on in order to provide treatment to all young and children people.

Fifth principle is a systematic and strategic approach which is regarded a critical section of managing quality in order to achieve mission, vision, goals and objectives (Gligor and Holcomb, 2012). Such process is known as strategic planning or strategic management that includes the formulation of a plan in order to integrate quality at organisation. The strategic plan is very important in order to ensure quality and becoming a major aspect of the process of organisation. For example, it is very important for City Hospital to make strategy in order to improve the condition of children and young people at a hospital in a systematic manner. With the implementation of such principle, they can resolve their issues for their patients and people.

Sixth principle of Total Quality Management is continual improvement which means to do improvement on continuous basis. The continual improvement drives enterprise in both creative and analytical terms in order to finds methods to become efficient and competitive to meet expectation of stakeholders. This will lead to high quality process and improved way. It assists City Hospital for finding new ways and techniques to provide high quality products, services in order to be more competitive and meeting expectation of customers. For example, respective hospital requires improvement in services of children and young people so they require improvement on continuous basis to achieve positive outcomes.

The seventh principle of Total Quality Management is fact based decision making. It means to know how well enterprise is performing their activities and operations at organisation (Graham and Varghese, 2012). TQM need organisation in order to collect data and information on continuous basis and analysing those for improving decision making to be accurate, achieving consensus and prediction based upon historical record. Decision making of organisation should be situational based and statistically for avoiding emotional based decisions. In context of City Hospital, it requires improvement in services provided to young and children people so that they get proper treatment and recover themselves. For better improvement, decision should be made in respect of health care services so that they live and prosperous life.

Last principle of TQM is communication which means there should be proper flow of data and information from one person to another with help of communication channels (Heizer, Render and Munson, 2017). This consists of method, strategies and timeliness. It plays crucial role in TQM as it assists in motivating employees and improving their morale towards daily operations and activities. It is important for staffs to includes themselves in daily activities and operations for making decision to provide sense of empowerment. This leads to create environment of unity and success in order to drive results results of TQM process. City Hospital has to adopt respective principle in their business as each and every employee such as staff, doctors, nurse, care taker should be able to communicate with their people and patients so that better treatment can be provided for recovery of their health.

After analysis of each and every principles of Total Quality Management for managing operations and activities in an organisation, City Hospital has to adopt employee involvement, continual improvement, decision making and communication to get positive outcomes. The main area for improvement is to provide services to young and children people by including employees in revealing their issues in front of manager to solve it in best possible manner. Continual improvement leads to improve activities and operations on continuous basis for positive manner. Similarly, each and every employees working in organisation has to communicate with each other to make best decision in order to accomplish goal and objectives in best manner. Therefore, in this way, City Hospital can improve their issue or drawback which they have faced in their hospital by using above principle of total quality management.

In order to improve issue of urgent and emergency service, just in Time (JIT) approach is used (Li and et. al., 2013). It is defined as inventory strategy in which material are ordered and received that are required in production process. In context of hospital term, JIT is defined as approach in which treatment should be provided to patient or people whenever requires to them without any delays. The main aim of such method is reducing time of people to avail services or products which is required to them in best possible manner. In order to measure JIT approach, City Hospital has to improve their urgent and emergency services. This approach is mainly used in manufacturing sector for getting timely of products and services in effective way.

Just in Time (JIT) is also called Just in Time Production which focus on reducing times within providing services to people without any delay (Wang, Chen and Chen, 2012). Such approach was originated from Japan in 1960s and 1970s. This is called management strategy which aligns services to people from emergency to highly required services whenever required to them. It helping in analysing forecasting of demand in terms of providing services to people. It also helps in minimizing time period for providing services and increasing their efficiency. Success of such approach totally depends upon how, where and when services is provided. This is called management philosophy and not technique (JIT Just-in-Time manufacturing, 2016). It is originated to meet demand of patient in terms of quantity, quality and time. There are different types of elements which are included in JIT.

The first is continuous improvement where City Hospital has to focus on solving fundamental problems, devising system for identification of problems, striving towards simplicity, controlling of quality and preventing measures. They have to make improvement in making separate department to provide urgent and emergency services to people and patients so that they can recover or cure without any delays.

Second element is eliminating wastes in terms of processing, waste of waiting time, over services, Assignment help transportation waste and so on. In context of hospital sector, waste can be reduced for making separate department for providing male and female services to eliminate long waiting queue and using equipment's properly so that proper treatment could be provided.

Third element is housekeeping which includes that workplace should be cleaned and healthy for work performance. City Hospital should be very neat and clean as untidy and unhealthy environment create problem for patient to get fast recovery and survive at dirty place. With application of such principle at respective hospital will leads to increase large footfall of patients to avail

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