Understanding Operations, Logistics and Supply Chain Management

For a company, it is essential to adopt changes for avoiding issues at the workplace. This will help in conducting work more innovatively and creatively. It is also essential to adopt changes on the regular basis, for which company needs to conduct their workplace analysis. The respective essay will include discussion of improvement areas which Charing Cross Hospital needs to consider in order to enhance the effectiveness of their operations, logistics and supply chain management (Tayur, Ganeshan and Magazine, 2012). The improvement areas are identified by NHS Trust (National Health Services) through an analysis report. According to this, respective hospital is providing several services but they are also lacking in some aspects. Major services of this hospital are medical care (including older people's care), critical care, care at the end of life, surgery, people with long term conditions, care for family, children and young people, older people care. Services that are good of Charing Cross Hospital are working-age people services (including those recently retired and students), people whose circumstances may make them vulnerable and service for people who are experiencing poor mental health (including people with dementia). On the other hand, there are some services in which Charing Cross Hospital is not good such as outpatients and diagnostic imaging as well as they also face issue in providing urgent and emergency services at the proper time.

The inspection report which is provided by Imperial College Healthcare NHS Trust is based on review which is conducted without informing the Charing Cross Hospital, so it is formed on the actual situation of the hospital. In respect to improve services which are not effective i.e. outpatients and diagnostic imaging as well as urgent and emergency services. Thus, respective hospital may adopt different operations, supply chain and logistics management theories in order find appropriate solution of these problems. As for enhancing effectiveness of services related to outpatients and diagnostic imaging, Charing Cross Hospital may adopt management quality approach and for that they may adopt TQM model (Total quality management). On the other hand, for improving emergency and urgent service, they may adopt JIT (Just in time) approach because it helps them in providing quality as well as accurate services at the right place.

Total quality management is consider as structured and systematic approach which is used by a company for its overall management. Main aim of this process is to improve quality of firm's output including their products and services. It can be done by conducting continuous improvement of internal activities effectively. By adopting Total quality management, Charing Cross Hospital can improve service quality for outpatients and diagnostic imaging. There are mainly eight elements of this model which help respective hospital management to improve their work quality.

In this First element is employee involvement that determines the responsibility of hospital management to involve their doctors and other staffs in process of developing business objectives because it helps them in empowering and motivating staff (WHAT IS TOTAL QUALITY MANAGEMENT (TQM)? 2019). For this, management may also adopt several practices like make the open workplace, devoid of fear and so on. For example, through this element, hospital management also able to know issues that are faced by doctors and other staff while treating outpatients and diagnostic imaging. By analysing these issue, seniors need to develop strategies accordingly.

The second element of Total Quality management is process-cantered which is a fundamental part of the method that focuses on thinking procedure. In this stage, company management needs to care about several stages starting from taking inputs from suppliers (internal or external) and then transforming it into an output that can be delivered to the customer (internal or external) (Goetsch and Davis, 2014). For example, in this stage management of Charing Cross Hospital can improve service process which is provided to outpatients and diagnostic imaging. However, hospital community can develop different sections or departments for patients so that they can directly communicate to respective sections. Through this hospital can also able to ensure that they are providing quality services to outpatients and diagnostic imaging. Get more assignment Examples according to your needs.

The third principle is an integrated system in which it is essential to have interconnection among the various departments of the company so that they can effectively conduct their work to attain the goal. According to this, it is also essential to have a proper understanding of the quality objective, standard, policies and culture among the employees so that they can conduct work properly. For example, in Charing Cross Hospital, there are different departments such as outpatients, emergency, ICU, medicine and many more. So according to this principle, it is essential to have proper interconnection among these departments which help in providing quality services to the outpatients and diagnostic imaging.

The next principle of total quality management is a strategic and systematic approach that helps a firm in attaining its vision, mission, goal and objective. It is also known as strategic planning or strategic management which include the formulation of different strategies or plans that combine quality as the main component (Akgün and et. al., 2014). For example, in respect of Charing Cross Hospital, they need to conduct proper planning for treating their outpatients and diagnostic imaging. This is because, it helps in improving the quality of services provided by the respective hospital for attaining their target and goal.

Fifth element of respective method is decision making based on facts which help in analysing whether firm is performing well or not. If they are not doing work properly then it is essential for company to conduct continuous improvement and analysis data which lead to development of effective decision for attaining goal. In respect of Charing Cross Hospital, they may conduct proper analysis of why they are weak in providing services to outpatients and diagnostic imaging. After that, they should develop strategies as well as action plans accordingly which help in improving situation.

The next principle of total quality management is communication according to which a company must conduct proper communication at the workplace because it helps in conducting day to day activities or operations properly or in an easy flow. Effective communication will include strategies, methods and timelines (Principles of Total Quality Management (TQM), 2019). For example, in order to improve services for outpatients and diagnostic imaging, Charing Cross Hospital can conduct communication with staff, for developing effective strategies and methods for improving services for respective patients. Through this, staff members feel motivated and satisfied because they interact with each other effectively which help them in resolving issues and improving service quality.

The seventh element of the respective model is continuous improvement, according to which it is essential for a company to conduct regular analysis and do changes because it helps in improving the quality of work (Madu, 2012). Through this firm also able to identify new or effective ways by which they may enhance the quality of product, service, production process, customer service and many more. For example, in the case of Charing Cross Hospital, they may adopt new and effective services for outpatients and diagnostic imaging so that they can treat them effectively by analysing their issues properly.

The last element of Total quality management is focused on the customer because they are the main force who ultimately identifies level of quality. For customers, no matter what a company does for quality improvement like training and development programs for staff, redesigning of process, development of software, acquiring new innovation or techniques, they only believe to get desired services that satisfy their requirement. The final review of the quality of work is considered by customers. For example, in respect of Charing Cross Hospital, it is essential for them to always consider patient's review, feedbacks and succession because it will help them in developing effective strategies and plans. Along with this, it will also help the respective hospital in creating effective strategies for the outpatients and diagnostic imaging for satisfying them properly.

By conduct evaluation of every element of Total Quality Management, it can be determined that there are some elements or principle which is effective for Charing Cross Hospital because that will help them in improving their rating for outpatients and diagnostic imaging section. Principles which are effective for the respective hospital are employee involvement in the decision making which are based on facts, communication and focus on customer (Talib, Rahman and Qureshi, 2012). These are effective for Charing Cross Hospital because it will help management in understanding issues that are faced by doctors and other hospital staff while treating outpatients and diagnostic imaging. Along with this, it will also help in determining the perspective of respective patients that will directly or indirectly help Charing Cross Hospital management in developing an effective decision.

Furthermore, to improve services related to emergency and urgent situation Charing Cross Hospital management may adopt Just in time model. Just in time model is a method which is generally uses in manufacturing industry to reduce the time of production as well as it also helps firm in responding supplier and customers at the right or appropriate time. On the other hand, in respect of the hospital industry, just in time method can be used by a hospital for providing quality services to the patients at the proper or appropriate time (Kober, Subraamanniam and Watson, 2012). For example, in respect of Charing Cross Hospital, they may use just in time approach for improving services or facilities for urgent and emergency services. Moreover, it will also help a respective hospital in minimizing its supply chain cost by reducing wastage and improving procedures. By adopting JIT management of Charing Cross Hospital can develop strategies or action plans which help them in provide quality emergency services to the patients.

Just in Time model is known as just in time production or Toyota Production System which aim is to minimise time during the process of production as well as responding time of suppliers and customers. The respective model is developed at Toyota, Japan in between 1960 to 1970. There are mainly eight elements are including in Just in time method i.e. continuous improvement, eliminating waste, good housekeeping, set up time reduction, levelled/ mixed production. Moreover, it will also include elements like kanban, jidoka (Autonomation) and andon (Trouble lights). In respect of Charing Cross Hospital, they can adopt these elements in order to improve their rating related to the emergency and urgent services.

Such as at first stage i.e. continuous improvement, in which company adopt new as well as innovative technology in order to enhance quality of work in effective manner. For example, in respect of Charing Cross Hospital they may adopt new strategies which help them in introducing effective emergency and urgent services for their patients. Next element of just in time model is eliminating waste, which also sub divided into several types such as waste of time, inventory, motion, waiting time, over production and many more. In respect of Charing Cross Hospital, their issues of emergency and urgent services will consider in several types of wastage such as related to waiting time, inventory, motion and so on. This is so because respective hospital not able to provide quality emergency service to their patients which impact on hospital business. Third element is good housekeeping which is related to workplace cleanliness as well as organisation through which company can avoid health issues of employees (JIT Just-in-Time manufacturing, 2016). In respect of Charing Cross Hospital, they must proper housekeeping facilities and services so that they will not face any kind of hindrance while performing emergency and urgent activities or practices.

Forth element of just in time method is set up time reduction which help a company in enhancing their flexibility by conducting practices in small batches. By adopting this method firm will able to gain several benefits such as enhance productivity, job satisfaction and flexibility (Battini, Boysen and Emde, 2013). In respect of Charing Cross Hospital, they can adopt this method they can motivate their employees which help them in providing quality emergency as well as urgent services to patients.

Furthermore, fifth element of respective method is levelled/ mixed production in which firm management will slow down the flow of products through factory. In respect of Charing Cross Hospital, in order to adopt this method, they can develop action plan in which management have to consider smooth flow of products from their warehouse. Sixth element is kanbas, according to which firm's management need to adopt those strategies through which they can enhance their products and services in effective manner. In context of Charing Cross Hospital, they can develop effective strategies through which they can improve their process of providing emergency services to the needy patients.

Seventh element of Just in time model is jidoka which is related to machines used by a firm while conducting manufacturing procedure. In respect of Charing Cross Hospital, they can adopt new as well as innovative techniques in order to improve work quality of their doctors and other hospital member while offering emergency and urgent services. The last element of respective model is andon, related to signal problems so that company management can take corrective action which help in attaining desired goal (Spruijt and Nilsen, 2014). In context of Charing Cross Hospital, management will conduct analysis of issues which are faced by doctors and other staff while providing emergency as well as urgent services to patients.

By conducting analysis of all the elements of just in time management, there are some elements which are effective for Charing Cross Hospital such as continuous improvement eliminating waste andon. Major reason behind this is that it helps in developing effective process and strategies which help in providing better quality of emergency as well as urgent facilities. Are you looking for phd Dissertation service. we provide you best phd dissertation help.

Along with implementing all these methods and theories (TQM and JIN), Charing Cross Hospital can also apply triple bottom line method for overcoming issues related to outpatients and diagnostic imaging as well as urgent and emergency services. According to this approach it is essential for respective hospital to consider main three factors i.e. society, environment and cost while providing health and social care services. In respect of this management of Charing Cross Hospital need to concern to their parties or society and environmental factors along with considering their budget or cost so that every needed person can reveal the treatment effectively as well as successfully.

By analysing all the factors which are mentioned above it can be summarised that hospital management goes through number of issues while conducting business operations and functions because of their ineffective services. Thus, in order to improve their services, management adopt several methods and approaches such as total quality management and just in time model. On the other hand, analysing the situation of Charing Cross Hospital, there are some factors which they can implement or consider in their workplace such as developing a whole new department for both outpatients and an emergency situation so that they can provide their services on time. Along with this respective hospital may also divide counter of outpatients and emergency so that they crowd get diversified. Hospital may also ask for suggestion and recommendation which help them in developing strategies or plan in order to make appropriate changes for improving their ratings. So it is essential for each and every company to adopt variations as it will lead to improvement and advancement in business operations and functions. In addition to this respective hospital can also adopt triple line bottom method which consider three factors i.e. social, environmental and financial that help them in evaluating its performance in a wider perspective in order to create or develop great business value in effective as well as impressive manner. Moreover, application of all these models and theories i.e. TQM, JIM and triple bottom line Charing Cross Hospital can resolve their issues successfully, it will also help in improving their brand image and value.

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